FAQs

Where is Mermaid Gin distilled? +

Mermaid Gin is hand-crafted on the Isle of Wight, a UNESCO Biosphere Reserve off the south coast of England.

What is Rock Samphire? +

Rock samphire is a wild coastal plant foraged from the island's shoreline. Known locally as "Mermaid's Kiss," it is the signature botanical in all our spirits.

Do you ship internationally? +

Currently we ship within the United States only. Due to alcohol shipping laws we can't ship to Alaska, Alabama, Arkansas, Hawaii, Mississippi, Montana or Utah. Sign up to our newsletter to be the first to know when we expand.

How long does shipping take? +

Orders are fulfilled by ReserveBar's licensed retail partners. Most orders ship within 2–3 days and arrive in 3–7 business days. Shipping is $19.99 per order, and an adult (21+) signature is required on delivery.

What's your return policy? +

All sales are final, so we can't accept returns of alcohol. If your order arrives damaged, leaking or incorrect, let us know within 72 hours of delivery and we'll arrange a replacement or refund.

What if my order arrives damaged? +

Email help@liquidcommerce.co within 72 hours of delivery with your order number and photos of the bottle, the packaging inside and the outside of the box. The team will arrange a replacement or refund.

How many botanicals are in Mermaid Gin? +

Mermaid Gin is crafted with ten ethically sourced botanicals, including organic lemon zest, grains of paradise, and wild-foraged rock samphire.

What's the difference between Mermaid Gin and Mermaid Zest? +

Mermaid Gin is a smooth London Dry with rock samphire and lemon zest. Mermaid Zest is brighter and citrus-forward, featuring grapefruit peel and island bergamot — perfect for spritzes.

Is your packaging sustainable? +

Yes. We are 100% plastic-free and use recyclable glass for our iconic bottles. All packaging materials are sustainably sourced and fully recyclable.

What does B Corp certification mean? +

B Corp certification means we meet the highest standards of verified social and environmental performance, transparency, and accountability.